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INTRODUCTION

IG Doors has been a supplier to the New Build and Social Housing Refurbishment sectors for over 35 years.

IG Doors success is based on a partnership approach to working with their clients, outstanding delivery and service performance and an understanding of the needs of the residents into whose homes IG products are going to be installed.

IG Doors specifically developed a range of products suited to the individual needs of the sectors it services; a product range which is fully compliant with the requirements of changing building industry legislation, as well as meeting the Police Preferred Specification embodied in the Secured by Design scheme,

PAS 24 and the new Approved Document Q of the building regulations. Assured quality standards combined with a choice of door materials including Steel faced and Glass Reinforced Polymer enables IG Doors to provide their clients with doors that are designed to perform.

SERVICE

IG Doors are the market leaders within our field and have one of the largest production capacities available for both New Build and Refurbishment projects.

They have the resources, flexibility and organisational structure to cope with the requirements of major National House Builders and Developers, Local Authorities and Social Housing Landlords.

This is backed by a team of experienced Technical Engineers who ensure the specifications meet customer requirements. This is complemented by a highly experienced, nationwide Sales Team, able to advise on every aspect of specification and provide site support when required; whether it’s a new build or refurbishment.

NEW BUILD

As the market leader in high performance doors, IG Doors has the resources and organisational facilities to cope with the demands of major national developers, which it combines with the flexibility to provide an effective service to local house builders too. Whatever size of project, IG Doors knows the importance of keeping to the building schedule.

FULLY COMPREHENSIVE QUOTATION SERVICE
IG Doors highly experienced team will prepare a fully comprehensive site specific quotation based on your design drawings. They will review your information and raise any technical queries prior to preparing prices so that there are no anomalies in the information they provide. The quotation will detail individual door specification and prices against a bill of quantities or will show a cost per plot dependent upon how you want the information returned to you.

CUSTOMER CARE AND AFTER SALES
The Customer Care After Sales Department is always available to assist with any queries which may arise whether directly from site or from your own customer care departments.

IG Doors also have a team of engineers who will visit site to inspect and carry out any rectification works should any warranty issues arise.

SOCIAL HOUSING & REFURBISHMENT

As in the private sector, IG Doors meets the needs of social new build and refurbishment housing schemes with products and services that are designed to perform.

SURVEY, SUPPLY, INSTALL
IG Doors are able to offer a flexible service for both Supply Only or Supply and Installation of their composite doorsets and are also able to offer a full surveying service prior to manufacture.

They follow an ethos of Total Contract Management which includes full resident liaison, surveying, dedicated manufacture, installation, post inspection, and after sales service.

This total in-house service approach helps us to achieve greater control of quality and service across all aspects of delivery to our clients.

CONTRACT ACCOUNT MANAGEMENT
Whether Supply Only, or Supply, Survey and Installation we appoint a dedicated Account Manager for the duration of the contract who acts as the first point of contact for our clients.

Their key role is to keep both the client and, for refurbishment projects the tenants informed through every stage of the project and to offer help, support and information when needed. KPIs are agreed and implemented at every pre contract meeting.

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